Impact stories tell something about the struggles of our clients as well as their successes.

By taking a holistic, relationship-based approach to our clients’ enterprise business and people issues, concerns and needs, we are able to create solutions that deliver value that lasts. Read through the highlights of some of our successful client projects to see how we have facilitated the creation of competitive advantage.

Our clients operate in nearly every industry. Some operate globally or have strings to a global parent. They come to PEO to get a fresh perspective on the issues that matter and concern them. Through a rigorous assessment of each client’s situation, our team develops customized solutions that meet the client’s needs. If we can’t we’ll say so and recommend an alternative source of support.

The case examples below provide a brief overview of how we help clients improve their game plan,  create value, and deliver sustained competitive advantage.

Impact Story #1

Impact Story # 1

Organization / Industry Type

  • Non-Durable Goods Manufacturer

Details / Problem

  • North American Focus
  • 3000 employees; three key manufacturing sites – 2 in Canada, 1 in USA
  • $380 Million annual revenues; Privately held
  • 60% market share loss in USA; 30% market share loss in Canada over two year period.
  • Sales pipeline reduction from 80% probability of sales closure to 10% within 90 days
  • Outdated vision statement; no clearly documented business strategy
  • No tangible or meaningful corporate performance scorecard; a manufacturing dashboard available
  • No clear executive accountability and rewards program

Impact Deliverables

  • Development and implementation of a refined vision statement, corporate strategic roadmap and performance report card
  • Development and launch of executive performance contracts, new executive incentive program and development and launch of a global sales strategy and balanced scorecard. Design of global sales process and accountabilities

The Outcome

Market loss regained in both USA and Canada within 1 year. 2nd year market share increase by 10%; Double digit profitability, healthy EBITDA.

Impact Story #2

Impact Story # 2

Organization / Industry Type

  • National Office Products Supplier

Details / Challenges

  • National focus. Global parent.
  • 2,500 employees, 6 key regional offices, 2 key distribution centres in strategic locations; clients throughout all provinces
  • $380 Million annual revenues
  • Public company

The Problem

  • No well defined corporate strategy
  • No growth for 3 consecutive years. Global parent putting increasing pressure on leadership
  • Cost pressures forced workforce reduction
  • Significant global threat to market share and loss of competitive advantage due to emerging market entrants
  • Poor executive team and employee alignment to strategy, financial objectives, and pay for performance systems

Impact Deliverables

  • Development and implementation of corporate strategy map and balanced scorecard; development and implementation of divisional strategy maps and scorecards
  • Development of new performance management system, pay for performance solutions, integrated planning approach

The Outcome

  • 30% revenue growth within 6 months. Improved executive alignment and performance results. Reduction of customer and market risks. Improved customer relations. Improved workplace culture and engagement. Lower employee turnover.

Impact Story #3

Impact Story # 3

Organization / Industry Type

  • Memory Chip Manufacturer

Details / Challenges

  • Global Focus
  • 46,000 employees, 12 key manufacturing sites in key global locations; clients in 156 countries
  • $11.2 Billion annual revenues
  • Privately held

The Problem

  • No clearly documented corporate strategy
  • Global cost pressures forced significant workforce reduction
  • Significant global threat to market share and loss of competitive advantage due to emerging technology innovations
  • Critical global organization alignment requirements to strategic thrusts, financial and customer objectives required
  • Poor team and employee alignment to strategy, financial objectives, and pay for performance systems
  • 30% market share loss globally over three year period
  • No corporate strategy and balanced scorecard

Impact Deliverables

  • Development and implementation of corporate strategy map and balanced scorecard; development and implementation of divisional strategy maps and scorecards
  • Development of new performance management system, pay for performance solutions, integrated planning approach

The Outcome

  • Market loss regained globally within 2 years. Double digit profitability, healthy EBITDA

Impact Story #4

Impact Story # 4

Organization / Industry Type

  • Public Health Care

Details

  • Regional Focus
  • 200 employees. 1 key site. Clients across three communities.
  • $6 Million annual budget
  • Publicly managed

The Problem

  • No clearly documented corporate strategy
  • Cost pressures forced workforce reduction
  • Significant community and political threat to mandate to continue to operate
  • No corporate strategy and balanced scorecard
  • Poor internal planning, budgeting and performance management systems
  • Poor team and employee alignment to strategy, financial objectives, and pay for performance systems

Impact Deliverables

  • Development and implementation of corporate strategy map and balanced scorecard; development and implementation of program based and operational services strategy maps and scorecards
  • Development of new performance management system, and integrated planning approach

The Outcome

  • Clarity of strategy, linkage to vision, alignment of staff, retained mandate, satisfied customers and Board of Health

Impact Story #5

Impact Story # 5

Organization / Industry Type

  • Global Professional Services Consulting Firm

Details / Problem

  • Global Focus
  • 2400 employees; 12 sites across Canada, several global offices
  • 260 Million annual revenues; Privately held
  • Outdated vision statement; no clearly documented business strategy
  • No corporate scorecard nor dashboard available
  • No clear executive accountability and rewards program
  • Internal dissent from key senior management, some of whom were key shareholders of the company
  • Ownership and management structure challenges and debated
  • Power struggles between Chief Executive Officer and key shareholders working in the business
  • Competing internal and divisional pressures for access to and use of internal resources / capital
  • Little insight into understanding or confirming key initiatives and other investments to drive growth
  • Single digit growth
  • Stagnating sales pipeline / backlog
  • Poor employee alignment and morale

Impact Deliverables

  • Development and implementation of a new vision statement; corporate guiding principles and values as well as a corporate strategic roadmap and performance report card
  • Development and launch of executive performance contracts, strategic readiness assessment and business process re-engineering focus
  • Development of extensive 3 year strategic growth plan with execution options
  • Development of corporate strategy communication strategy / plan and content including development of all communication materials, (including web blogs, tools, posters, other visual aids, etc.)
  • Development of business plan with options to crystallize shareholder value

The Outcome

  • Shareholder and senior management role clarification and change
  • Quadrupled enterprise value in three years
  • 200% sales revenue increase within two years
  • Substantial increase in employee engagement and morale; decreased employee turnover
  • Realignment of the business structure and executive accountabilities
  • A substantially improved management governance system and business intelligence process
  • Eventual sale of business. Significant shareholder wealth.